Northern Road Surgery
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Northern Road Surgery




PARKING

Please note - There is no parking on the forecourt - this is reserved for the doctors' use only. Free public car parking is available within walking distance.
Please be aware that the doctors require access to the forecourt at all times, so please do not block the pavement. We would also be grateful if you did not park in front of our neighbours' forecourts.

HELP US TO HELP YOU

  • One person for one appointment. Separate appointments must be made for each family member.

  • Children under 13 years of age should be accompanied by a responsible adult.

  • Requests for repeat presciptions do not necessarily require a doctor's appointment - please ask the receptionist.

  • Missed appointments mean longer waiting times for everyone. Please notify us if you no longer need your appointnent - somebody else could be seen. Don't waste our time or yours!

  • If your consultation is likely to include an intimate examination and you would like a chaperone, please ask the receptionist when you book.

SUGGESTIONS, COMMENTS OR COMPLAINTS

If you have any comments or suggestions about any aspect of the service provided by the practice, please contact the practice manager by letter, telephone or email through this form.
We have an established procedure for making a complaint. Copies of the procedure are available upon request from the reception staff and are on view in the waiting room.


CONFIDENTIALITY

Everyone working for the NHS has a legal duty to keep information about you confidential and, in line with Department of Health Guidelines, The Caldicott Report and the Data Protection Act we wish to advise you of how we handle information we hold about our patients.

  • We ask you for information so that you can receive proper care and treatment.
  • We keep this information, together with details of your care, and because it may be needed if we see you again.
  • We may use some of this information for other reasons. For example to help us protect the health of the public generally, and to see that the NHS runs efficiently; to plan for the future; to train staff, and account for actions taken.
  • Sometimes the law requires us to pass on information: for example to notify a birth.


The NHS Central Register for England & Wales contains basic personal information of all patients who are registered with a General Practitioner. The Register does not contain clinical information.

You have a right of access to your health records. Everyone working for the NHS has a legal duty to keep information about you confidential.

You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit, we may need to share some information about you.

We only ever use or pass on information about you if people have a genuine need for it in you and everyone’s interest. Whenever we can we shall remove details which identify you. The sharing of some types of very sensitive personal information is strictly controlled by law.

Anyone who receives information from us is also under a legal duty to keep it confidential.


FREEDOM OF INFORMATION - PUBLICATION SCHEME

Part I: Introduction

This Publication Scheme is a complete guide to the information routinely made available to the public by Dr Bernard Klemenz, Dr Nathan Moss and Dr Angelo Fortuné - General Practitioners. It is a description of the information about our General Practitioners and Practice which we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

How much does it cost?

The publications are all free unless otherwise indicated within each Class (with £). Where information is provided at a cost the charges will be calculated as set out in Class 7.

How is the information made available?

The information within each Class is available in hard copy from:

Practice Manager
Northern Road Surgery, 56 Northern Road, Cosham, Portsmouth, PO6 3DS

Tel: 023 9237 3321

Email: Jennie.Dock@nhs.net

Click here to download our Freedom of Information document

Your right to information

In addition to accessing the information identified in the Publication Scheme, you are entitled to request information about Northern Road Practice General Practice under the NHS Openness Code 1995.

The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made. The General Practice obliged to respond to requests about information that it holds and is recorded in any format and will create a right of access to that information. These rights are subject to some exemptions which have to be taken into consideration by the General Practice before deciding what information it can release.

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to the Practice Manager (see above).

Part II: Classes of information

All information at the Northern Road Surgery is held, retained and destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are, for example, the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to all Classes within the Publication Scheme.

The information on this Scheme is grouped into the following broad categories:

1. Who we are

Details of the practice, organisational structures, key personnel and how we fit into the NHS. This practice has a local Personal Medical Services contract. The contract is with: Gainsborough Offices, Portsmouth City Teaching Primary Care Trust, St James' Hospital, Locksway Road, Milton, Portsmouth, PO4 8LD, Telephone 023 9268 4543.

The practice aims to follow National Institute for Clinical Excellence (NICE) and National Service Framework guidelines. Copies of these can also be found on the NICE website (www.nice.orq.uk) or the Department of Health website (www.dh.gov.uk).

The NHS makes up a very large part of the public sector. It is possible to find out information about our practice, the Portsmouth City Teaching Primary Care Trust and other NHS services in your area by visiting www.nhs.uk. A full list of local General Practices can be found there too. The Northern Road Practice provides general medical services for the geographical area of North Portsmouth, Widley, Purbrook, Crookhorn and Portchester.

There is a national NHS Plan that explains how the NHS is changing and sets out how all the different parts function and work together. A copy is available on the Department of Health website (www.dh.gov.uk/nhsplan).

Some information will be withheld, including personal, confidential information about individuals which is protected by the Data Protection Act 1998.

2. Our services

This is the range of services we provide:

  • A full range of general medical services

  • Maternity services – antenatal/postnatal care

  • Cervical smears

  • Acupuncture

  • Child health surveillance and immunisation

  • Asthma clinic

  • Diabetes clinic

  • Coronary heart disease clinic

  • Hypertension clinic

  • Minor surgery and cryotherapy

  • Travel vaccinations (charges may apply)

  • Health promotion

  • Leg ulcer dressing

  • Wound dressing

  • Yearly influenza vaccinations

  • Dietary advice & lifestyle clinic

  • Smoking cessation

  • Ear syringing

Some of these services are provided in partnership with: Portsmouth City Teaching Primary Care Trust.

For any policies relating to our services, please refer to Class 6. See also our practice booklet which is available free of charge.

Included in the booklet is information on the following:

our practice address
our opening and closing times
the arrangements we have for out-of-hours cover

Clinical interests at our practice:
Our doctors have special interests in: elderly medicine, paediatrics and mental health.

3. Funding details and charging policies

Northern Road Surgery receives money from Portsmouth City Teaching Primary Care Trust according to its contract (as per Class 1 above) in exchange for services provided for patients.

The total income received from the NHS before expenses in 2006/2007 was £575,864. The sum spent on drugs prescribed by Northern Road Surgery in 2006/2007 was £20,376.

Please see Part III for a link to the document titled "Statement of Fees and Allowances payable for General Medical Practitioners in England". Please apply to the Department of Health for information on costs and the formats this is available in.

There may be circumstances where material cannot be released because it is confidential or commercial information or the appropriate officer designated for these purposes under the Act has taken the view that it may be prejudicial to the conduct of the Practice's affairs.

4. Regular publications and information for the public

Guidance and information leaflets relating to the clinical services and health services that we provide for patients and the public, and our range of regular publications are freely available at the surgery.

5. Complaints

If you wish to make a complaint about any aspect of our service, you should first contact the Practice Manager.

6. Our policies and procedures

These include (but are not restricted to) data protection, prescribing and prescription, zero tolerance and health and safety. Details are available on request free of charge.

We have policies available on the following:

complaints
confidentiality
data protection
health and safety
information sharing with other agencies
removal of patients from the practice list
zero tolerance to violence general
prescribing and prescription
human resources.

Each of the above is available to view. If you would like a copy, please contact the Practice Manager .

7. This publication scheme

In this Class we will publish any changes we make to this publication scheme, the criteria upon which our information management policies are based and a referral point for all enquires regarding information management generally in the practice. We will also publish any proposed changes or additions to publications already available.

Cost of information

For the most part, we will charge you only for hard copies or copying onto electronic media (eg CD-ROM). Some information is available free, but for others there may be a charge. The charges will vary according to how information is made available. Charges are as follows:

a) Via the General Practice website - free of charge, although any charges levied by the Internet Service Provider and personal printing costs would have to be met by the individual.

For those without internet access, a single print-out can be obtained by post from the Practice Manager.

However, requests for multiple printouts, or for archived copies of documents which are no longer accessible or available on the web, may attract a charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance. We will not provide printouts of other organisations' websites.

b) Leaflets and brochures - free of charge for leaflets or booklets on, for example, services we offer to the public. A list is available in Class 4.

c) "Glossy" or other bound paper copies, or in some cases a CD-ROM, video or other mediums are chargeable. Contact the from Practice Manager.

d) Email will be free of charge unless it says otherwise. The charges will be reviewed regularly.

Part III:
Useful resources websites:

Information Commissioner
www.informationcommissioner.gov.uk

Lord Chancellors Department
www.lcd.gov.uk

NHS Freedom of Information
www.foi.nhs.uk

General Medical Council
www.gmc-uk.org

Publications:

NHS Openness Code
www.dh.gov.uk/nhsexec/codemain.htm
www.dh.gov.uklnhsexec/codeannx.htm

FOl Act 2000
www.hmso.gov.uk/acts/acts2000/20000036.htm

Code of Practice under Section 45 FOl Act 2000
www.lcd.gov.uk/foi/codepafunc.htm

Code of Practice under Section 46 FOI Act 2000
www.lcd.gov.uk/foilcodemanrec. htm

Statement of Fees and Allowances payable for General Medical Practitioners in England
www.dh.gov.uk/pricare/fees.htm